FAQ
Pricing
Is Custom more expensive?
Usually, our custom made pieces are not more expensive than comparable mass produced pieces, and you get exactly what you want!
Pricing is based upon many factors, such as design complexity, metal selected, scale of piece, and stones used. Most stores that sell custom jewelry that do not do their own work in-house ( Send out their work) will be much more expensive.
However, most of the time we can produce a top quality, beautiful and stylish custom Ring for less than most stores can sell mass produced Pieces of similar quality. The reason is that while a large factory can mass produce for 10-20% lower cost than us, they sell that item to a store which must mark it up from 50% to as much as 300% to cover their own costs, marketing, profits etc. We make that ring for you, to your style and taste, and sell it to you with no extra markup. We have to pay our rent too, but only once, not for both a factory and a store.
Pricing is based upon many factors, such as design complexity, metal selected, scale of piece, and stones used. Most stores that sell custom jewelry that do not do their own work in-house ( Send out their work) will be much more expensive.
However, most of the time we can produce a top quality, beautiful and stylish custom Ring for less than most stores can sell mass produced Pieces of similar quality. The reason is that while a large factory can mass produce for 10-20% lower cost than us, they sell that item to a store which must mark it up from 50% to as much as 300% to cover their own costs, marketing, profits etc. We make that ring for you, to your style and taste, and sell it to you with no extra markup. We have to pay our rent too, but only once, not for both a factory and a store.
Also, there are no giant factories making the highest quality jewelry like we create. The best work is done in shops. Even well known designers usually have their pieces made in modest size shops.
How long will it take?
Most custom designs can be completed within 2-3 weeks after the design is settled, but delays in the design phase can extend that time frame. Because we do everything here in house we can accommodate almost any deadline! We strive to meet your schedule best we can.
How does the process work?
The process begins with a consultation to discuss your design, timeframe, Budget and answer any questions that you have. When a design is settled upon, an firm estimate will be given for the project, a deposit taken and the creation begins!
After that we usually create CAD models, then Wax Models, then cast and set stones, do filigree or engraving and final finishes.
After that we usually create CAD models, then Wax Models, then cast and set stones, do filigree or engraving and final finishes.
Can I have my own metal melted down and reused in a custom piece?
We have the capability to do this, but do not recommend re-using 100% of the metal from a finished piece. We recommend minimum 50% original and 50% new gold to guarantee the casting. Because alloys vary from piece to piece, there is no way to control the chemical composition or structural integrity of the new piece if we do not know the source of the metal. Generally Yellow Gold recasts ok, but white gold does not. We do not recast platinum or palladium.
We offer properly recycled metals as an option for new castings. We can take in old jewelry for “scrap value” credit towards your custom project, and order newly recycled metals that have been accurately chemically balanced.
Can I use my own stones in a custom piece? Will you set my stone?
Yes! As long as your stones are in good condition, they can be reset into a new piece.
Contact us for Stone setting fees, as they vary with the value, difficulty and durability of the stone.
Contact us for Stone setting fees, as they vary with the value, difficulty and durability of the stone.
What are “Conflict-free” diamonds, and do you sell them?
Conflict-free diamonds are stones mined, cut, polished and distributed in ethical ways, whose profits do not fund war, terrorism the drug trade or other criminal activity.
The Kimberly process was set up to guide and monitor the Diamond industry and is conformed to by almost all governments of the world and by all the important diamond producing, cutting and distribution companies of the world.
All of our diamond suppliers guarantee in writing their strict adherence to the United Nations Kimberley Process to insure that all diamonds sold at Diamonds Fine Jewelry are conflict free. For the ultimate in assurance, we also have Canadian diamonds, these diamonds are mined in Canada and will guarantee that they are conflict free.
What if I don’t like my custom ring? What is your warranty?
We work very closely with each customer to ensure that the design is what they want. We promise that you will love your custom jewelry or tell us within 30 days of completion and we will modify, redesign or start over one time for free! The only charge will be for the difference in price if the new design would have cost more originally. There is no fine print here…If you don't LOVE your design, we will re-design and re-make for free, as long as the recipient is included in the design process. We reserve the right to exclude the Custom Promise on designs using experimental materials or structural elements. Customers creating designs that are exempt from having the Custom Promise will be notified before a deposit is taken and the job has begun.
Do you offer warranties?
We warranty all of our work. We also offer a stone loss warranty program, complimentary with any stone that we set.
